Problem Report Form

A. Required
We simply can't help you without the following information:
 
1. Your Name:
So we know who to contact.
2. Your Email Address:
So we can contact you.		  
3. Product Model Number:
Most problems are device specific. See the rating plate on the device.
4. Description of Problem:
Useful information to include.
  1. How it is used? (Portable/Desktop? Ceiling installed?)
  2. How it is connected to other devices? (Factory cable? Cable length?)
  3. What devices are connected when the problem occurs? (Portable computer. Desktop Computer. DVD player. Other sources.)
  4. What you do? (The steps that bring you to the problem.)
  5. What happens? (Describe the problem.)

B. Probably Needed
Why not take a few minutes now, to save time later?
 
5. Product Serial Number:
Because known problems may already have solutions.
6. Your Zip/Postal Code:
In case we need to refer you to a Service Station or Dealer.
7. Your Country:
In case we need to refer you to a Service Station or Dealer.
8. Your Phone Number:
In case we need more info, or have troubleshooting suggestions.
9. Additional Information:
Here are some suggestions.
  1. Make and model of other equipment involved.
  2. Last time the product worked normally.
  3. Anything that has changed since then. (Ex: New computer. New operating sytem. New DVD player. Other.)




st@eiki.com